FAQ
Frequently Asked Questions
How long does it take to process my order?
Orders are processed within 1–3 business days.
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How long does delivery take?
Most orders are delivered within 5–8 business days after dispatch.
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Do you offer free shipping?
Yes. We provide free shipping on every order.
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Can I track my order?
Yes. Once your order has shipped, you'll receive a confirmation email with tracking information when available.
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Can I cancel my order?
If your order has not yet entered processing, please contact us immediately. If it has already shipped, you may return it under our Return Policy.
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What is your return policy?
We offer a 30-day return policy from the delivery date.
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When will I receive my refund?
Approved refunds are processed within 10 business days after your returned item has been inspected.
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What if my item arrives damaged?
Please contact us immediately with your order number and photos of the item. We'll work to resolve the issue as quickly as possible.
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Which payment methods do you accept?
We accept secure payment methods displayed during checkout.
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Are the wooden products handmade?
Many of our products are handcrafted or artisan-made. Product descriptions will indicate the materials and craftsmanship for each item where applicable.
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How can I contact customer support?
Email:
help@babystrolly.shop
Phone:
+1 (515) 964-2347
Address:
6294 NE 14th St
Des Moines, IA 50313
United States